Experience

Communicating Clearly

From the first day of operations, Interactive Airport Advertising has been committed to Communicating Clearly. IAA is a leading Marketing and Customer Care Company with a foundation rooted in Communications. Interactive Airport Advertising is a full service communications firm with strong leadership and community interaction skills. We are a diverse company that allows us to identify with a broad social range within the community. Our skills range from building trust to establishing relationships, creating awareness, gaining feedback and achieving results. This is the formula that makes our vision work.

In the 16 years of its existence, IAA has developed proven expertise in customer care and business process outsourcing. We provide customer care sourcing through inbound and outbound contact. IAA has earned its stripes through quick ramp-up of inbound call center services for disaster recovery, on-demand contact center services for the nation’s healthcare changes, as well as public advocacy outreach for historic special events. IAA has a track record of ramping-up in hours, adequate seat capacity and highly skilled agents able to digest client protocols within days

Featured in USA Today Newspaper (Business Section, March 28, 2004) for its innovative use of Communication techniques that deliver winning results, Interactive Airport Advertising has developed a niche in the Call Center space while maintaining an exceptional record of performance for clients.

In 2008 contractor performance ratings, the U.S. Department of Housing and Urban Development (HUD) stated, Interactive Airport Advertising received HUD’s highest rating of “outstanding” in business relationship and “excellent” in quality of service. HUD commented, “IAA was highly committed to customer satisfaction” and “Contractor (IAA) provides outstanding training and other work products.”

IAA prides itself on innovation with a purpose: to optimize communication between organizations and the intended audiences. Through each version and product improvement, IAA is working to organize more accessible and responsive customer service, improving the caller experience, and making customer care more efficient and cost effective for clients nationwide.